1 What Data We Collect
Gk365 collects certain information to deliver the best possible gaming experience. Data is collected in two ways: information you provide directly and information collected automatically while you use the platform.
Directly Collected Data:
- Identity Information: Your name, date of birth, and gender.
- Contact Information: Mobile number, email address.
- Verification Information: National ID or passport number (for KYC verification).
- Payment Information: Mobile banking number (Mobile Pay/Nagad/Rocket), transaction history.
- Account Information: Username, password (stored in encrypted form).
Automatically Collected Data:
- Device Information: Device type, operating system, browser version.
- Location Data: IP address (to identify country and city).
- Usage Data: Games played, time spent, and pages visited.
- Cookie & Session Data: Login sessions, preference settings.
Good to Know: We can never read your password directly — it is encrypted at the point of collection.
Data Types & Purposes
| Data Type |
Reason for Collection |
Retention Period |
| Name & Date of Birth |
Identity verification, age confirmation |
Duration of account + 5 years |
| Mobile & Email |
Communication, OTP verification, notifications |
Duration of Account |
| NID / Passport |
KYC verification, legal compliance |
7 years after account closure |
| Payment Information |
Transaction processing, fraud prevention |
7 years after account closure |
| Gaming History |
Dispute resolution, user experience improvement |
3 Years |
| IP & Device Information |
Security, fraud detection |
1 Year |
| Cookie Data |
Session management, saving your preferences |
30 days to 1 year |
2 How Your Information Is Used
Gk365 uses your information only for specified purposes. A lawful basis is established before any use of your data. The key uses are listed below:
- Service Delivery: Account creation, payment processing, game access, and bonus distribution.
- Identity Verification: To manage the KYC process for verifying your age and identity.
- Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
- Communications: Important updates, transaction confirmations, and customer support.
- Marketing (with your consent): Sending relevant offers and promotional information.
- Legal Obligations: Meeting regulatory requirements.
- Improvement: Improving platform performance and the overall user experience.
Important: If you no longer wish to receive marketing emails or SMS, you can opt out at any time by contacting support or clicking the "Unsubscribe" link in any email.
3 Who We Share Your Data With
Gk365 never sells your information. However, in certain limited circumstances, data may be shared with third parties:
-
Payment Processor: Only the information necessary to process transactions is shared with payment platforms such as Mobile Pay, Nagad, and Rocket.
-
KYC Provider: With licensed verification agencies for identity verification.
-
Legal Authorities: With government authorities when required by court order or legal obligation.
-
Technology Partners: Cloud storage and security service providers — under confidentiality agreements only.
All third-party partners are bound to uphold our privacy standards. They are not permitted to use your information for their own purposes.
We never sell, rent, or share your data with advertisers, data brokers, or any other gaming companies.
4 Cookies & Tracking Technologies
Gk365 uses various types of cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and keep core platform functions running. Disabling these may cause the site to malfunction.
- Performance Cookies: To track page load times and errors, helping us make the platform faster.
- Functional Cookies: To remember your language preferences and display settings.
- Analytics Cookies: To understand which features are most used — without identifying you personally.
You can disable non-essential cookies from your browser settings. Please note that disabling essential cookies may affect your ability to log in to your account.
5 Data Security Measures
Gk365 uses industry-leading technology and practices to keep your data safe. Our security approach is both technical and procedural.
- Transmission Security: All data transfers are encrypted with TLS 1.3 / 256-bit SSL.
- Storage Security: Stored data is protected with AES-256 encryption.
- Access Control: Only authorized personnel can access specific data.
- Two-Factor Authentication: OTP verification is mandatory for sensitive actions.
- Regular Audits: Security procedures are reviewed on a regular basis.
- Data Backup: Data is regularly backed up to secure locations.
Your responsibilities: Keep your password strong, never share it with anyone, and avoid logging into your account on public Wi-Fi.
In the unlikely event of a security breach that may compromise your data, we will notify you within 72 hours.
6 Your Rights
As a gk365 user, you have several important rights over your own data:
-
Right to Access: You can request to know what information we hold about you.
-
Right to Rectification: You can request corrections to any inaccurate or outdated information.
-
Right to Erasure: In certain cases, you may request deletion of your data (though some information may be retained due to legal obligations).
-
Right to Restrict Processing: You can request that we stop using your data for specific purposes.
-
Right to Opt Out of Marketing: You can opt out of marketing communications at any time.
-
Right to Data Portability: You may request a copy of your information in a specific format.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days of receipt.
7 Policy Updates & Contact
Gk365 may update this Privacy Policy at any time. You will be notified of any significant changes via email or a platform notification. Continued use of the platform after such changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: support@gk365.bet
- Live Chat: Active 24/7
Any privacy-related complaints will be addressed within 72 hours on a preliminary basis. Complex cases may take up to 15 business days to resolve.
This Privacy Policy was last updated in January 2026.